F.A.Q

 

 

What to do if you mistype your address?

If you mistype your address, don't worry your product will still arrive. Just simply check for your local postal operator, paste your shipment number and go collect it

Will I get a tracking number for my shipment?

Yes! You will receive a confirmation email with a tracking number within 1-4 business days after your order is placed. Make sure to also check your SPAM folder just in case our email gets stuck there.

Disclaimer: During the peak months (descember, may and august) it can take up to 7 days before you get confirmation email with a tracking number.

When will my purchase be shipped?

Items that are in stock and readliy made will usually be shipped from us within 1-4 business days.

Do you ship worldwide?

We ship to all of America and Europe (most of the countries).

How long will my order take to arrive?

Depending on your location, shipping within the US will take anywhere from 4-16 business days after it has been shipped out.

Europe countries orders usually gets delivered within 6-16 business days after they have been shipped from us, however this varies from country to country based on your respective customs dept. (Some orders to remote areas may take up to 20 business days)

How do I know what size to order?

We have a size chart on the product page of all our t-shirts and hoodies. We reccomend getting your normal size or sizing down on most of our clothes. Other than that our clothes are usually a little bigger in size than normal.

 

What is our return policy?

We only accept refunds for cases in which the item arrives damaged or if you have received the wrong item. If this is the case, please email us at lumenvoyage.store@gmail.com and we will do our best to make the refund process as simple as possible. IMPORTANT: Make sure you get the right size when ordering, as we usually cannot take returns if you bought the wrong size. Final sale items cannot be returned. (Check our Terms of service for specific return/refund details)